The two veteran travelers who had stopped by Bobby's Blackjack table the night before. They had been amazed by his skill, his friendly approach and by his charm. The next day, when they kept their appointment with Mr. Wynn, the two couldn't stop talking about the experience.
They were complimentary about the entire staff of the casino and hotel, Mr. Wynn said, but Bobby especially impressed them. Listening to the two sophisticated travelers, who were accustomed to excellent service, rave about the treatment they'd received "was the best half-hour I'd spent in a long time," Mr. Wynn said. The next night, he stopped by Bobby's table to shake his hand and thank him again.
For Bobby, personal attention from the Chairman and CEO was unexpected. But the response from the guests was not. Bobby treats every guest like a VIP, because he believes that's what every Wynn | Encore guest deserves.