Director of Revenue Management Wynn Boston Harbor

Job Title: Director of Revenue Management Wynn Boston Harbor

Location: Wynn Boston Harbor

Job Description and Responsibilities:

Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, specialty retail, award-winning dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.4 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature pedestrian and bicycle paths that provide access to the harbor, an events lawn, picnic and public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk.

Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Wynn Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Wynn Boston Harbor team.

The Director of Revenue Management is responsible for the daily operations of the Revenue Management department which includes but is not limited to: Rate Management, Yield Strategies, Strategic Marketing, Business Intelligence liaison in regards to marketing strategies, Market Segmentation Planning, and Revenue Analysis. The Director provides internal customer support by providing insights and innovations to business owners across various outlets at Wynn Boston Harbor. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to these operations.

Job Responsibilities:

Specific tasks include, but are not limited to: recruiting, hiring, and training team members; developing training programs and new procedures pertaining to the department; monitoring budgets; controlling costs; and creating and maintaining guest satisfaction.

  • Responsible for overseeing the day to day operations of the Revenue Management department to ensure Wynn Boston Harbor standards are maintained by the staff.
  • Prepare weekly hotel demand forecast by customer segment, property and room type.
  • Optimize customer mix by market segment to maximize overall enterprise-wide profitability.
  • Produce and oversee the creation and maintenance of customer profile and spend metrics and reporting.
  • Manage/maintain various distribution systems (Web Booking Engine, HBSi, GDS) and 3rd parties (OTAs, Wholesalers, Meeting Planners) to ensure consistency, accuracy and parity in rates and availability across channels.
  • Ability to enhance the marketing and revenue systems and strategies; such as websites, the data warehouse, data quality efforts, campaign management software, and other analytic tools including SQL, Microsoft Excel and Access, VBA, SAS Analytics, Rainmaker, Aprimo.
  • Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
  • Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy.
  • Ensures staff is equipped with all tools to serve the guests’ needs.
  • Responsible for all inventory, equipment, administrative supplies and any necessary items within the Revenue Management department.
  • Responsible for providing support to the Director of Hotel Operations as well as Property Executives.
  • Must maintain a complete knowledge of industry through continuing education and training.
  • Attends required training classes and incorporates new knowledge gained into daily work practices.
  • Looks for opportunities to assist peers, guests, other departments or leaders at all times.
  • Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
  • Coordinates with all levels of management to maintain the highest level of guest service standards.
  • Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
  • Ensures the Wynn standards of cleanliness and appearance for all areas.
  • Works with safety as a priority, and follows department and company safety standards.
  • Knows and adheres to Wynn policies and procedures, embraces company culture and takes pride in the resort and amenities.
  • Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.

Job Requirements:

  • Requires a bachelor degree in finance, statistics or related field (foreign equivalent would be accepted).
  • Requires a minimum of 5 years’ leadership experience to include global distribution and online distribution channels in addition to property management systems and revenue management systems preferably in a hotel/resort environment.
  • Coding experience required specifically Java, VB, and VBA.
  • Knowledge of creating and distributing statistical analysis reports required.
  • Requires proficiency in Microsoft Office specifically Outlook, Word, Access, Visio & PowerPoint.
  • Mastery of Excel required: charts/graphs, solver, pivot tables, ODBC connections, data tables, advanced formula creation, and data manipulation.
  • Prior knowledge of the following software systems is preferred: JMP, Matlab, SPSS, SAS, Kronos, MMS/Agilysis, FCS, Market Metrix and Opera.
  • Database experience required in SQL, My-SQL, Teradata, Oracle.
  • Proven experience in managing multiple priorities simultaneously and meeting deadlines.
  • Must possess excellent communication skills, both verbal and written.
  • Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
  • Must have problem negotiation, problem solving & decision making skills.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
  • Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
  • Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
  • Must be available to work all shifts and be able to flex schedule based on business demands.
  • Candidate must be able to work efficiently within a team environment.
  • Must be able to work effectively in stressful, high-pressure situations.
  • Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
  • Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
  • Candidate must maintain the highest levels of confidentiality regarding guests and company information.
  • Must be able to satisfactorily communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
  • Proof of eligibility to work in the United States.
  • Suitability to be granted a Gaming License from the Massachusetts Gaming Commission.
  • Must be 21 years of age or older to apply.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.