Massage Therapist - Pool Seasonal
US-NV-Las Vegas

Job Title: Massage Therapist - Pool Seasonal

Location: Encore, Wynn

Job Description and Responsibilities:

The Seasonal Pool Massage Therapist is responsible for providing all advertised massage services poolside or in individual guest cabana’s according to Forbes and Wynn Service Standards

*Responsible for maintaining the Wynn & Forbes standards of service to guests and coworkers at all times.
*Knows and adheres to Wynn and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Maintain a positive, enthusiastic attitude while embracing the Wynn Resorts core values and promises, along with the spa culture and values.
*Ensures the Wynn standards of cleanliness and appearance for all areas. This includes daily side-work and maintaining cleanliness of the designated cabana and equipment used.
*Understands and abides by all Massage State Board of Nevada licensing requirements and policies.
*Works with safety as a priority, and follows department and company safety standards.
*Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
*Empowered to assist in guest recovery situations to ensure a flawless execution of guest service and communicates with leadership team as needed.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Maintains cleanliness of workspace in a neat and professional manner including but not limited to: stocking of linen, cleaning, instrument sterilization and replaces all table linens after each service.
*Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines.
*Perform all regular and seasonal services offered on the cabana/ pool menu as trained by the department.
*Consistently follow all treatment protocols and be able to modify treatments within our guidelines based on guests’ individual needs.
*Retain a comprehensive knowledge of all current services,, product benefits, key ingredients and proper application. Able to speak to and actively suggest other services and/or retail products to enhance the guest experience and increase sales while following Forbes guidelines.
*Ability to actively educate Pool/ Cabana staff on services offered as well as solicit services offered to guests while following Forbes guidelines and work closely with spa reception/ call center to ensure accurate scheduling of services.
*Work independently with little to no supervision while maintaining the highest integrity in reporting spa reservations and gratuities.
*Accurately receive payment of services to department standards and properly account for all transactions and monies.
*Reconcile daily sales, deposits and invoices as outlined in department policy.
*Attends required meetings and/or training classes and incorporates new knowledge gained into daily work practices.
*Actively assists in menu development, product line selection and participates in product demos.
*Report and maintain inventory of spa linen and products as well as assist with monthly inventory.

Job Requirements:

*Must be 18 years of age or older.
*Requires a minimum of 2 years’ massage and customer service experience in a demanding high volume luxury spa or resort environment.
*Must have working knowledge of anatomy and physiology of the body and in-depth knowledge of the latest massage industry techniques, equipment, services and products.
*Previous cash handling experience is preferred, but not required.
*Prior knowledge of the following systems is preferred: SpaSoft,
*Willingness to maintain the highest level of confidentiality regarding guests and staff
*Ability to stand for extended periods of time.
*Good dexterity in fingers, wrists and hands.
*Must be physically able to perform massage up to 10 hours a day/ 4 days a week in outdoor summer weather conditions.
*Candidate must be able to work efficiently within a team environment.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests and coworkers.
*Must be open to coaching and feedback to ensure growth and development.
*Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
*Must possess excellent communication skills.
*Candidate must be well groomed and professional.
*Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be available to work all shifts and days including opening and closing shifts. Will be required to adjust schedule based on business demands.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times