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Manager of Recruitment Encore Boston Harbor
US-MA-Everett

Job Title: Manager of Recruitment - Wynn Boston Harbor

Location: Wynn Boston Harbor

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, retail, award-winning dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.4 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature pedestrian and bicycle paths that provide access to the harbor, an events lawn, picnic and public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk. Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Wynn Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Wynn Boston Harbor team.

The Wynn Boston Harbor Manager of Recruitment will manage recruiting and employment operations for the Wynn Boston Harbor resort. This position is responsible for the effective recruiting, hiring, and on-boarding new team members to meet business needs and drive strong business performance. The Manager of Recruitment will provide professional and personal service to hiring managers and candidates and will build strong relationships within the community. Responsibilities include, but are not limited to: the development, management and execution of the recruitment strategy and ensuring alignment with overall Wynn Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Wynn Standards; and ensuring excellent candidate, team member, and guest experience.

JOB RESPONSIBILITIES:

  • Ensures all Wynn Boston Harbor core values and property and department standards are implemented and applied.
    • care about everyone and everything
    • show never ending attention to detail
    • take responsibility; don't leave it to others
    • always strive to be better
  • Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Manages the performance of recruitment team members under his/her area of responsibility.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
  • Delivers and maintains a maximum level of property-wide service and satisfaction, specifically with regards to recruiting and meeting hiring needs.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Supports hiring, performance management, and employee engagement within the recruiting and employment team. Provides training opportunities, constructive and positive feedback to team members within his/her area of responsibility. Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, with all Wynn contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Wynn brand.
  • Designs and implements recruitment strategies to obtain the most qualified candidates for resort operations including, but not limited to: job fairs, online outreach, and coordination with local community partner efforts. Manages strategic sourcing and screening of applicants for all departments.
  • Consistently monitors and evaluates the effectiveness of employment programs by using metrics and stakeholder feedback. Creates regular reports to inform progress.
  • Builds and maintains relationships with local community, educational, and employment partners.
  • Facilitates group, panel, and one-on-one interviews.
  • Manages all aspects of Applicant Tracking System work flow.
  • Manages new hire offer appointments and new hire paperwork.
  • Oversees and conducts 1:1 training sessions with new leaders in the use of applicant tracking system.
  • Partners with hiring managers and other employment recruiters to meet hiring needs.
  • Meets or exceeds the hiring goals on a weekly basis as dictated by position openings.
  • Creates and implements recruiting plans for hard-to-fill positions.
  • Attends and hosts job fairs, local recruiting and networking events that may be after normal business hours.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum five (5) years of human resources, recruiting, or staffing, three (3) years in a leadership role, required.

Requires proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

Knowledge of Applicant Tracking System required.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other team members or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical and Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate. When on the casino floor, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.

Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.