Senior Manager Catering and Convention Services Wynn Boston Habor

Job Title: Senior Manager Catering and Convention Services Wynn Boston Habor

Location: Wynn Boston Harbor

Job Description and Responsibilities:

Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, specialty retail, award-winning dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.4 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature pedestrian and bicycle paths that provide access to the harbor, an events lawn, picnic and public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk.

Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Wynn Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Wynn Boston Harbor team.

The Wynn Boston Harbor Senior Manager – Catering and Convention Services is responsible for generating Catering Sales revenue for the Resort with a focus in social catering sales and detailing of Hotel Sales convention agreements. The Senior Manager provides accurate and timely event information to the various Resort and Food & Beverage departments regarding group program details to provide outstanding guest experience with maximum effectiveness for the Resort.

Job Responsibilities:

  • Ensures all Wynn Boston Harbor core values, property and department standards are implemented and upheld. Wynn Resorts core values include:
  • Care about everyone and everything
  • Show never ending attention to detail
  • Take responsibility; don't leave it to others
  • Always strive to be better
  • Complies with all applicable internal policies, federal and state laws, rules, regulations and controls property wide.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
  • Details and upsells Hotel Sales convention group contracts, produces convention Group Resumes, manages room inventory for group room blocks, meets all contract deadlines to ensure smooth on-site operation of convention program.
  • Consistently maintains five star rating on post-convention surveys and embodies model behavior for department colleagues.
  • Well versed in Delphi sales application and all functionalities.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team member, with all Wynn contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Wynn brand
  • Achieves or exceeds monthly Catering only sales goals.
  • Generate Catering Sales by daily prospecting via email, phone, canvassing, and hosted lunch and learns.
  • Develop and grow relationships with key accounts to maximize sales potential.
  • Review of hotel facilities and services with client; conduct site inspections
  • Coordination of meeting requirements, create and distribute Meeting Event Orders to appropriate departments and staff.
  • Experience selling to a wide cross section of channels (i.e. corporate, medical, athletics, bridal, education, retail, etc.) with a focus on B2B sales.
  • Utilizes knowledge of local/regional sales opportunities to drive group sales and event catering revenue.
  • Motivate, teach, and coach Managers to develop sales strategies and tactics that grow business.
  • Possess strong creative and analytical skills to create and assess impact of sales and marketing programs.
  • Provide regular sales updates on production achievement
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education and/or Experience:

Bachelor’s Degree in a related field or equivalent experience required.

Minimum 5 years of Hotel Catering and Convention Services experience required, 3 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher reports and maintain reports on request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
  • Regular and reliable attendance is required.
  • Team members may be required to work outside and may be subject to all weather conditions, operating in a working environment that is subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.