Reservation Sales Marketing Agent
US-NV-Las Vegas

Job Title: Reservation Sales Marketing Agent

Location: Encore, Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The Call Center Reservation Sales Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

*Answering and efficiently handling or directing incoming calls
*Maximizing opportunities to confirm room, dinner and show reservations sales
*Inputting room, restaurant and show reservations in the appropriate computer systems
*Providing callers with necessary confirmation
*Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
*Listening and documenting information accurately while on calls
*Handling reservations for amenities such as golf, spa and salon, or nightlife at Wynn Las Vegas and Encore as needed

Job Requirements:

*Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
*Willingness to work a flexible schedule that varies according to business needs
*Reading and communicating (writing and speaking) fluently and professionally in English
*Knowledge of languages additional to English is preferred
*Minimum of one year work experience in a high-volume call center
*Proficient in MS Office & able to type at least 30 WPM
*Requires the ability to work efficiently and within a team environment
*Must be 21 years of age or older