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Director of Cage Operations Wynn Boston Harbor
US-MA-Everett

Job Title: Director of Cage Operations Wynn Boston Harbor

Location: Wynn Boston Harbor

Job Description and Responsibilities:



Wynn Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. At a total cost of $2.4 billion, it is the largest private single-phase development in the history of the Commonwealth. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Wynn Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Wynn Harbor Walk.

Wynn Boston Harbor is currently under construction with resort opening anticipated June 2019. Once open, Wynn Boston Harbor will employ over 4,000 team members. We invite you to apply to be a member of the founding Wynn Boston Harbor team.

The Wynn Boston Harbor Director – Cage Operations will oversee and manage the activities of the Cage and Count Room operations and team members to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include, but are not limited to: developing Cage Operations strategy and ensuring alignment with overall Wynn Boston Harbor strategy; ensuring security and protection of all casino assets passing through the cashiers cage; maximizing opportunities for departmental and company success; maintaining all Wynn Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage.

Job Responsibilities:

  • Ensures all Wynn Boston Harbor core values and property and department standards are implemented and applied.
  • care about everyone and everything
  • show never ending attention to detail
  • take responsibility; don't leave it to others
  • always strive to be better
  • Implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
  • Held accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Oversees the performance of team members under his/her area of responsibility.
  • Adheres and complies with all internal accounting controls for compliance of the department to ensure that all applicable internal policies, federal and Massachusetts Gaming Commission controls , regulations and laws are enforced.
  • Administers departmental operating budget and financial controls. Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
  • Oversees all hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team member, with all Wynn contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Wynn brand.
  • Safeguards company assets, ensuring prevention loss by providing extreme care and attention to detail.
  • Ensure that procedures and proper controls are affected to protect counted receipts.
  • Ensure close control of all activity in the Count Room by maintaining an awareness of changes andor problems, which may affect the security of the coin/currency/vouchers and related support in the Count Room.
  • Maintain visual and electronic surveillance of personnel, ensuring prevention of monetary loss.
  • Oversee transfer of receipts to the Cashier's Cage and the corresponding documentation to the Accounting department on a daily basis.
  • Supervise the count and packaging of coin/currency delivered to either the Cage or Count Room from or to the company’s bank.
  • Ensure proper operation and maintenance of the equipment.
  • Oversee balancing the cage cashier front window inventory to the main bank.
  • Oversee balancing of the inventory of chip bank and marker bank to the casino computer system and accounts for all chip and marker movements in and out of the banks.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Must be able to qualify for, obtain and maintain a Massachusetts Gaming Commission license.

Education and/or Experience:

Bachelor’s Degree or above in a related field or equivalent experience required.

Minimum 8 years of Casino experience, 5 years in a leadership role required with complete knowledge of front window, main bank and count room.

Must have thorough understanding of slot cashiering operations, including: redemption process, jackpots, validators, cash kiosks, ATM’s casino count room operations and procedures.

Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, & PowerPoint.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Second language a plus.

Mathematical Skills & Reasoning Ability:

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.