Resort Ambassador
US-NV-Las Vegas

Job Title: Resort Ambassador

Location: Encore, Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The Resort Ambassador is responsible for greeting and assisting with guest service requests on the main floor of our resort.

*Interacts with all guests in a polite, friendly manner.
*Remains observant and actively approaches guests to provide assistance.
*Actively promotes and uses the company’s core values to lead by example when interacting with guests and employees.
*Understands and is well-versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests, with an extensive focus on property offerings and in house events.
*Must be able to effectively communicate with internal and external guests in a professional manner.
*Must be able to complete a high volume of guest interactions on a daily basis.
*Knows and adheres to Wynn policies and procedures.
*Responsible for addressing guest issues in a timely manner and within limits of authority.
*Responsible for thorough and timely completion of special projects/assignments.
*Assists in any Front Office role or department needed based on business demands.
*Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork.
*Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties.
*Works with safety as a priority, and follows department and company safety standards.
*Attends required training classes, meetings and company functions.

Job Requirements:

*Must be at least (21) years of age.
*Must possess excellent English communication skills, both verbal and written. Additional foreign language preferred.
*Must have strong customer service skills. Ability to address concerns involving guests and operational issues while maintaining a positive attitude.
*Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
*Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.
*Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands.
*Must be able to work effectively in stressful, high-pressure situations.
*Must be well groomed and possess a professional attitude.
*Must have an open mind and willingness to learn new processes and concepts.
*Must maintain the highest levels of confidentiality regarding guests and staff.