IT PC Technician Wynn Boston Harbor

Job Title: IT PC Technician Wynn Boston Harbor

Location: Wynn Boston Harbor

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Job Responsibilities:

*Diagnose and resolve PC, Mac, and Telecom related issues.
*Assist with network and engineering teams when required.
*Function as an escalation point for lower level technicians.
*Mentor and lead other team members.
*Analyze and prioritize incoming issues.
*Provide instruction for procedural and technical issues.
*Work with other departments to come up with solutions to situations.
*Schedule, setup, and organize the IT portion of special events.
*Schedule and organize the IT portion of department moves.
*Maintain and evaluate IT inventory.
*Support and assist Executive staff to issues.

Job Requirements:

*Strong analytical and problem solving skills.
*Initiative to see issues through to resolution.
*Strong and professional customer service skills.
*Experience with installing and troubleshooting client PC devices.
*Experience with installing and troubleshooting Hotel and Casino applications.
*Experience with all variety of mobile devices.
*Strong written and verbal communication skills.
*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
*Must be 21 years of age or older to apply.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.