Learning & Development Clerk
US-NV-Las Vegas

Job Title: Learning & Development Clerk

Location: Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The Wynn Las Vegas Learning & Development Clerk will be responsible for a variety of administrative duties including answering phones, greeting visitors, putting together training materials, assisting with training room requests, assisting with special projects, ordering office supplies, organizing supply cabinets, setting up and cleaning up classrooms and general correspondence for internal communication with operations. Responsibilities include, but are not limited to: carrying out and maintaining processes; supporting the department and maximizing opportunities for departmental success; maintaining all Wynn Standards; and ensuring excellent guest and team member experience.

Job Responsibilities:

  • Ensures all Wynn Las Vegas core values and property and department standards are implemented and applied.
  • Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures.
  • Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
  • Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are followed and enforced within the department.
  • Delivers and maintains a maximum level of property-wide service and satisfaction.
  • Contributes to company-wide communication and best practices.
  • Assists in providing training opportunities for team members.
  • Keeps informed of all new developments within the department.
  • Provides professional internal and external guest service, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Assists with reporting on training classes including data entry, storage of training acknowledgements, ordering supplies and organization within department facilities.
  • Works with safety as a priority, and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs any other job-related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Education and/or Experience:

High school degree or equivalent preferred.

General computer skills and knowledge of Microsoft Office required.

Outstanding organizational and interpersonal skills, as well as excellent attention to detail preferred.

Previous facilitation experience preferred.

Hospitality experience for 1 year minimum required.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment:

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.