Learning and Development Facilitator
US-NV-Las Vegas

Job Title: Learning and Development Facilitator

Location: Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

Wynn Las Vegas is seeking a highly skilled, passionate and engaging training professional who would be responsible for the delivery of employee, supervisory training and development.

Job Responsibilities:

  • Facilitates property wide training to include new hire orientation, leadership training, systems, service, division-wide training, department-wide training and annual compliance training.
  • Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material.
  • Assists with monitoring and evaluating the effectiveness of training programs through knowledge and performance assessment, and provide recommendations for improvement as needed.
  • Consults with internal partners, in conjunction with Learning & Development team management and members, to identify technical and guest service training needs and formulate training tools and processes to meet those needs.
  • Works with Learning & Development Manager and team to ensure all training materials are accurate and well maintained.
  • Work with team to manage training room scheduling property-wide, provide upkeep of training rooms or report damage, and communicate with IT to install updates to software in computer labs.
  • Assists with reporting on training classes including data entry, storage of training acknowledgements, ordering supplies and organization within department facilities.
  • Collaborates with Wynn Resorts training partners to share best practices and resources when possible.
  • Provides variety of project management including establishing and meeting timelines, attention to detail and follow-through.
  • Performs additional responsibilities as needed or requested.

Job Requirements:

  • Bachelor’s degree in Business, Education, Human Resources or related field and 3-5 years of training/facilitating experience or hotel/casino operations experience (or an equivalent combination of training, education and professional experience).
  • Proven ability to engage adult learners using a variety of activities based on adult learning principles.
  • Experience with consistently facilitating to large groups.
  • Leadership training experience.
  • Practical experience with training assessment, creative instructional design, and evaluation.
  • Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.
  • Strong organization, planning and project management skills.
  • Proficiency with Microsoft Office software to include Outlook, Word, Excel and PowerPoint.
  • Must be able to work a flexible work schedule to support a 24/7 operation.
  • Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
  • Must model the ideal professional and polished appearance required by company guidelines.
  • Must be 21 years of age or older.
  • More than 5 years’ experience in training and development.
  • Extensive knowledge of luxury service standards strongly preferred.
  • Previous management experience.
  • Experience working with training design software (i.e. Articulate) and Learning Management Systems.
  • L&D certifications and/or affiliations.