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Fitness Professional
US-NV-Las Vegas

Job Title: Fitness Professional

Location: Encore, Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The Fitness Professional is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills.

*Responsible for maintaining the Wynn & Forbes standards of service to guests and coworkers at all times.
*Knows and adheres to Wynn and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
*Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
*Maintains a positive, enthusiastic attitude while embracing the Wynn Resorts core values and promises, along with the spa culture and values.
*Ensures the Wynn standards of cleanliness and appearance for all areas.
*Works with safety as a priority, and follows department and company safety standards.
*Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.
*Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction while anticipating their needs.
*Empowered to assist in guest recovery situations to ensure a flawless execution of guest service and communicates with leadership team as needed.
*Accurately assist guests with fitness and individual/ group class check-in and ensure proper facility orientation is communicated.
*Helps ensure fitness facility is only accessed by resort or spa guests by verifying guest access.
*Effectively communicates with peers and leadership team and ensures all pertinent information is shared.
*Looks for opportunities to assist peers, guests, other departments or leaders at all times.
*Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork.
*Readily available to schedule and train personal training and group classes.
*Is punctual in retrieving and ending services and classes on time.
*Is knowledgeable on industry trends, classes offered and has the ability to self-market personal trainings to maintain sales while following Forbes standards.
*To be vigilant with exercise techniques, ensuring safe usage of all equipment and fitness area while offering assistance as needed.
*Consistently circulating area to ensure the cleanliness of the fitness center in its entirety and replenish and restock amenities per department guidelines. This includes but not limited to: reading materials, fruit, water, headsets, and clean towels along with collecting soiled linens promptly to maintain fitness facility.
*Prepare fitness food and beverages in compliance with all SNHD and property food handlers’ requirements.
*Daily report and maintain inventory of spa linen and products as well as assist with monthly inventory.
*Ensure all maintenance and equipment challenges are reported in a timely fashion to spa leadership team.
*Actively assists in class schedule development and participates in product demos.
*Attends required meetings and/or training classes and incorporates new knowledge gained into daily work practices.

Job Requirements:

*Must be 18 years of age or older.
*Must maintain an active Personal Training Certification.
*Must possess a current Nevada Food Handler’s Card.
*Must be CPR certified.
*A minimum of two years personal training experience in a demanding high volume fitness center is preferred.
*Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
*Must be solution oriented and the ability to work well under pressure.
*Must possess strong knowledge of exercise physiology, kinesiology and anatomy.
*Full understanding of all exercise equipment and proper operations.
*Knowledge of injury prevention and rehabilitation.
*Ability to instruct and teach individuals and/or group classes.
*Candidate must be able to work efficiently within a team environment and individually.
*Ability to stand for extended periods of time.
*Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests and coworkers.
*Must be open to coaching and feedback to ensure growth and development.
*Must possess excellent communication skills.
*Candidate must be well groomed and professional.
*Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
*Must be available to work all shifts and days including opening and closing shifts.
*Will be required to adjust schedule based on business demands.
*Willingness to maintain the highest level of confidentiality regarding guests and staff.
*Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.