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Analyst - Support
US-NV-Las Vegas

Job Title: Analyst - Support

Location: Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today's standards and will likely define them tomorrow.

Responsibilities:

The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

• Responsible for supporting the end users of business applications utilizing technical and vendor management skills that allow them to support application fixes, provide application user administration, and resolve application system outages.
• Responsible for facilitating application enhancement projects, under general supervision of a Project Manager.
• Responsible for coordinating and managing deliverables for users including; working with the user to identify business requirements, writing functional specifications, developing timelines for project deliveries, participating in application testing and quality assurance, and managing project tasks and resources to completion.

Job Requirements:

*Requires a Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus preferred; technology certifications a plus.

*Requires (2) two to (4) four years progressive broad-based information systems and business experience; highly desirable to have experience in software support involving troubleshooting and testing of applications; ideally, two or more years in customer service.

*Requires (1) one or more years of business-unit experience, with sensitivity and commitment to business problem solving. Strong communication and customer service skills.

*Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

*Must be 21 years of age or older to apply.