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Resort Tower Front Desk Representative
US-NV-Las Vegas

Job Title: Resort Tower Front Desk Representative

Location: Encore, Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow. Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.  Act as a hotel ambassador for guests and inter-departmental requests and inquiries. 

*Extensive knowledge of Property Management System
*Extensive knowledge of Wynn|Encore Las Vegas room types and amenities
*Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided
*Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts
*Acts as a liaison between guests and all other Property Departments
*Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts
*Responsible for maintaining a working knowledge all current promotions and rate codes
*Ensure all guest interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
*Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
*Resolve guest issues within limits of authority and empowerment
*Maintains the cleanliness and supply levels of Front Desk
*Accurately completing checklists and reports associated with specific shifts
*Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Tower Suites, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods

Job Requirements:

*High school diploma or equivalent
*Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort
*Money handling, basic level math, accounting responsibilities
*Must be at least (18) years of age
*Requires excellent communications and telephone etiquette skills
*Second language preferred but not required
*Knowledge of Opera PMS preferred but not required