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Assistant Director - Security Communications Center
US-NV-Las Vegas

Job Title: Assistant Director - Security Communications Center

Location: Wynn

Job Description and Responsibilities:

Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented. Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five-Star Awards than any other independent hotel company in the world. Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service. Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.

The Assistant Director of Security Communication Center (AD-SCC) plans, organizes, administers, oversees, and supervises the Wynn Las Vegas Security Communications Center (SCC) while ensuring timely and precise information is expeditiously dispatched to the relevant security personnel and hotel management. The AD-SCC is required to perform diverse, specialized, and often complex dispatch communications involving significant accountability and decision-making responsibility during high volume and/or high profile periods of operation which requires skill in prioritizing work flow, maximizing use of communications resources, and managing SCC personnel across all shifts ensuring the safety and security of Wynn guests, employees, and facilities.

Job Responsibilities:

The following are not intended to be all-inclusive or restrictive; other duties, tasks, and special projects may be assigned as necessary by the Executive Director of Security.
• Plans, manages, organizes, and supervises the SCC ensuring quality performance and service to security personnel and hotel staff.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the Security Communications Center; creates, recommends, and administers policies and procedures in conjunction with the overall mission, goals, and objectives for SCC.
• Responsible for the effective supervision and administration to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities; advises staff on difficult issues and makes decision on exceptional situations to manage and implement appropriate services and assistance.
• Prepares detailed and complex reports, briefings, presentations and publications in support of SCC on a frequent and timely basis.
• Continuously monitors the condition and usability of SCC electronics system, gear, and supporting equipment and recommends upgrades and changes to the Executive Director of Security.
• Participates in the development, evaluation, and testing of SCC emergency and disaster operating procedures in conjunction with hotel operations; prepared to assist and/or operate as Incident Command Post in concert with first responders.
• Serves as the Wynn Emergency Operations Center, including ensuring all communications links are established, accounted for and fully operational.
• Maintains records of dispatch reports, audio and radio calls; analyzes data to ensure compliance with company policies and procedures.
• Provides independent departmental participation in safety and security procedures and transactions affecting hotel operations.
• Conducts SCC department meetings. Attend and participate in other required hotel meetings.
• Performs all duties of Security Officer, Supervisor, and Manager.
• Uses logic and reasoning to analyze, understand, and evaluate complex situations. Identifies the strengths and weaknesses of alternative approaches or solutions to a situation. Exercises appropriate judgement in establishing priorities. Considers the relative costs and benefits of potential actions.
• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, supervision of staff, and program management.
• Technology and equipment used in the design, installation, maintenance and operation telecommunications systems.
• Basic electronics theory; electronic communications equipment including radio/telephone/cellular transmitters and receivers, data transmission and computer-aided dispatch equipment.
• Organization and management practices as applied to the development, analysis, and evaluation of programs and operations needs of assigned programs.
• Research and reporting methods, techniques, and procedures with focus on iView Systems.
• Modern office practices, methods, computer equipment, and basic computer software-related to work.
• Principles and procedures of record keeping and report preparation.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Recommend and implement goals, objectives, and practices for providing effective and efficient communications dispatch services.
• Evaluate and develop improvements in operation, procedures, policies, or methods.
• Determine appropriate course of action to ensure that security communications center equipment and network remain in good working condition.
• Research, analyze, and evaluate new dispatch delivery methods, procedures, and techniques.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize work, set priorities, and meet critical time deadlines.

Job Requirements:

• Preferred Bachelor’s Degree in Business Administration, Business Management, Communications or a related field with 5-7 years of progressively responsible management experience in emergency dispatch operations, security or surveillance operations centers, or a related field with 5-7 years of supervisory experience or any equivalent combination of education and experience.
• Requires proficiency in Microsoft Office and iView Systems – iTrak Incident & Security Management software.
• Must be able to communicate in English fluently and in a professional manner.
• Must be able to pass a background investigation and drug test.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
• American Red Cross certification in CPR for the Professional Rescuer required.